Help Desk Technician

Company: CalTech
Location: Victoria
Posted on: January 13, 2022

Job Description:

IT Support AnalystSolvingcomplex technical problems.Empowering your career growth.Weresearching for a collaborative IT Support Analyst to help us provide best-in-class technical service for our diverse customer base.Weuse technologyto build stronger relationships, solve ever-evolving problems, and put people first.Bycovering the costs of certificates and providing paid study time,werealsodeeply invested in your continued growth.Our unique career pathingallows youto pursue whatyouremost passionate about.From Information Security and Network Operations to Management and Business Intelligence, you can grow in any direction you want at CalTech. All you need is a can do attitude and a strong work ethic. Sound good to you? Join us.Want a raise within your first 120 days?We offer that.Your career can grow quickly when you join our team. As an IT Support Analyst,youllhave access to monthly coaching, industry-leading training, and clearly communicated goals. If you meet your goals foryourfirst 120 days,wellgive you a raise.Itsreally as simple as that.Whatyoulldo as aIT Support Analyst:

• Making the customer your top priority at all times, you will provide exceptional service according to technical requests.
• Provide technical support across a wide variety of operating systems and devices.
• Escalate customer support to the necessary leadership as needed.
• Collaborate with other IT team members to provide best-in-class service.
• Some after-hours work is required for this position.What skillsyoullneed:
  • You must complete and maintain a current A+ and a Security+ certification within 120 days of your start date.
  • A bachelors degree in a relevant field is preferred.
  • Ideally, you have at least 1 year of information technology experience.
  • You also have excellent communication skills.Working ConditionsThis position involvesmostlyin-office work,some on-siteand occasionaltravel for customersupport.Some after-business hours will be required, as well as the use of a personal vehicle for job-related travel with mileage reimbursement.Werean IT solutions provider focused on putting people first.Since our founding in 1988, we have been building lasting relationships and delivering value through exceptional technology services. Our dedication to doing so starts with only hiring teammates who also value integrity, are dynamic communicators seeking excellence, andarefully committed to their personal success as well as the success of the team.Whetherwerehelping clients secure their data, strengthen their technical infrastructure, or prepare cutting-edge cyber defense systems, were passionate about giving people peace of mind and empowering our employees personal and professional growth in the process.In fact,weveeven been named one of the Best Companies to Work for in Texasfor eight years in a row by the Texas Association of Business, the Society for Human Resource Management, and Texas Monthly!We offer comprehensivebenefits.
    • Medical, dental, and vision insurance
    • 401K retirement plan
    • Employee stock purchase program
    • Paid time off
    • Paid volunteer time
    • Paid holidays
    • Short-term disability insurance
    • Long-term disability insurance
    • Trustmark supplemental insurance
    • Gym membership reimbursement
    • Corporate Care counseling servicesJoin our family-centered business.CalTechs equal employment opportunity policy provides for a fair and equal employment opportunity for all job applicants and employees regardless of race, color, religious creed, national origin, gender, pregnancy, sexual orientation, gender identity, age over 40, familial status, disability, genetic information, or any other class protected by applicable federal,stateand local law.CalTech reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job. If you would like to requestanaccommodation during the hiring process or employment, contact the Human Resourcesdepartment atrecruiting@caltech.comor 877-223-6401.

Keywords: CalTech, Victoria , Help Desk Technician, Engineering , Victoria, Texas