Lead Field Service Representative
Location: Point Comfort
Posted on: June 23, 2025
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Job Description:
Company Description Veolia Group is a global leader in
environmental services, operating across all five continents with
nearly 218,000 employees. Specializing in water, energy, and waste
management, Veolia Group designs and implements innovative
solutions for decarbonization, depollution, and resource
regeneration, supporting communities and industries in their
ecological transformation. Within this framework, Veolia's Water
Technology Business brings together a dedicated team of experienced
professionals committed to tackling the world's most complex
challenges related to water scarcity, quality, productivity, and
energy. Together, we pursue a shared mission to create a more
sustainable future. Job Description The Lead Field Service
Representative is responsible for providing expert technical
support, maintaining site relations with customers, developing
strategies for optimizing site operations, and leading local field
teams to ensure proper operations and level 1 maintenance services
are being completed proficiently for customers. This role involves
troubleshooting and resolving highly complex technical issues,
managing projects, and providing mentorship to Operators. Duties &
Responsibilities Respond to and resolve highly complex technical
issues and service calls Perform advanced troubleshooting,
diagnostics, and develop maintenance strategy on a wide range of
equipment and systems Mentor a team in conducting level 1
preventive maintenance, system optimization, and performance tuning
tasks Manage and coordinate technical projects, including
installations, upgrades, and system integrations Provide technical
guidance and training to Operators Collaborate with internal teams,
vendors, and subject matter experts to resolve complex technical
challenges Accurately document service activities and maintain
detailed records Maintain account management activities by working
within our Veolia digital tool suite including logging hours and PM
in ServiceMax/Salesforce/MaintainX, completing site safety
inspections in Gensuite, generating reporting in InSight, and more
Ensure compliance with company policies, safety regulations, and
industry standards Provide excellent customer service and ensure
customer satisfaction Indirectly supervise Field Service
Representatives(FSR)/Operators assigned to shift Qualifications
knowledge, Skills, & Abilities Expert knowledge of electronics,
chemistry, mechanics, computer systems, and related technologies
Strong problem-solving, analytical, and critical thinking skills
Excellent communication, interpersonal, and leadership abilities
Ability to train and mentor a team of Operators Project management
skills and experience are preferred Education & Experience
Bachelor's degree in a relevant field (e.g., electronics, computer
science, chemical engineering or mechanical engineering) or
equivalent experience 5 years of experience in a field service,
plant production or technical support role Additional Information
At Veolia, we realize diverse teams make smarter decisions, deliver
better results, and build stronger communities. We're an
organization that champions diversity and inclusion at every rung
of the ladder and are proud to be an equal opportunity workplace.
Because our people are our greatest assets, we also offer
competitive compensation and benefits that include: Medical,
Dental, & Vision Insurance Starting Day 1! Life Insurance Paid Time
Off Paid Holidays Parental Leave 401(k) Plan - 3% default
contribution plus matching! Flexible Spending & Health Saving
Accounts AD&D Insurance Disability Insurance Tuition
Reimbursement Applicants are required to be eligible to lawfully
work in the U.S. immediately; employer will not sponsor applicants
for U.S. work authorization (e.g. H-1B visa) for this opportunity
VWTS does not accept unsolicited resumes from external recruiting
firms. All vendors must have a current and fully executed MSA on
file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee
will be due. All your information will be kept confidential
according to EEO guidelines. As an inclusive company, Veolia is
committed to diversity and gives equal consideration to all
applications, without discrimination.
Keywords: , Victoria , Lead Field Service Representative, Engineering , Point Comfort, Texas