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Patient Access Manager

Company: Citizens Medical Center Careers
Location: Victoria
Posted on: September 23, 2022

Job Description:



Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted "Best of the Best" hospital in Victoria for 12 consecutive years, Citizens Medical Center is a level III Trauma Center, currently renovating its 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community.

As a condition of employment, Citizens Medical Center requires all new hires to be fully vaccinated for COVID-19, unless there is an approved exemption. New hires will be required to show proof of vaccination status and have at least one dose of the vaccine prior to starting employment with the second dose scheduled within 30 days of first dose. Reasonable accommodations through an exemption process will be considered, and requests for exemption from the COVID-19 vaccination must be reviewed and approved prior to the new hire's first day.

Citizens Medical Center is looking for employees who actively demonstrate service excellence by exemplifying our iCare values. If you are someone who displays respect and enthusiasm for patients, visitors, and coworkers while consistently upholding the hospital's commitment to providing outstanding outcomes, service excellence, and fiscal responsibility, then you could be a good fit for the CMC team!


--- Medical, Dental, Vision
--- STD, LTD Disability
--- Supplemental Life, AD&D
--- Flexible Spending (FSA)
--- Employer paid life insurance and short term disability

--- Defined Benefit Pension Plan
--- 457(b) Deferred Compensation

Well-Being Benefits
--- Paid Time Off
--- Sick leave, Bereavement leave, Jury Duty/Witness Service
--- Tuition Reimbursement
--- Hospital-paid & administered annual immunizations
--- HealthPlex (gym) membership discount
--- YMCA partnership discount for childcare
--- Employee Assistance Programs


The Patient Access Manager plans, organizes and directs the functions of registration, including outpatient, inpatient, emergency room, centralized scheduling, and insurance verification.

Job Specific:

1. Develops and implements departmental goals and objectives in conjunction with the hospital mission, strategic plans, and other identified needs, as well as planning, supervising, coordinating, and managing the activities of the department. (EF)

2. Develops, reviews, revises (as required), complies and enforces hospital and department policies and procedures. (EF)

3. Manages all admissions and discharge process for in-patient and out-patient services. (EF)

4. Oversees insurance verification, pre-registration, pre-certification/authorization, scheduling, point-of-service collections, pre-operative counseling (EF).

5. Develops, implements, and maintains revenue-generating strategies related to admissions and patient capacity. (EF)

6. Ensures that outpatient registrations, and inpatient admissions are screened for insurance coverage and have required pre-authorization (EF).

7. Stays apprised and complies with federal and state regulations governing capacity, billing, and reimbursement. (EF)

8. Coordinates point of services collections so that maximum financial reimbursement can be obtained (EF).

9. Manages, plans, assigns, and monitors assigned work. (EF)

10. Develops and/or approves staffing schedule to fit department needs. (EF)

11. Performs employee evaluations and responds to disciplinary actions as appropriate.

12. Coordinates staff selection and training process.

13. Responds to grievances and complaints from patients, employees, and medical staff in order to maintain positive customer relations (EF).

14. Conducts meeting and performs presentation as needed for quality improvement. (EF)

15. Determines resources (technology, equipment, supplies, space, etc.) necessary to carry out the functions of the department. (EF)

16. Assists in the preparation of the departments operating and capital budget and manages the operations of the department within the approved budget. (EF)

17. Communicates with peers and staff to promote efficient and effective operations within the hospital. (EF)

18. Maintain professional growth and development through attendance at seminars, workshops and professional affiliations.

19. Participates in hospital committees, hospital sponsored programs and activities and civic community activities as requested.

20. Maintains necessary quality control programs.


  • Adheres to organization-wide and other applicable policies and procedures.
  • Day-to-day performance complies with the hospital's Service Excellence Behavioral Expectations.
  • Performs within the prescribed limits of the hospital's Ethics, Compliance and Confidentiality Program guidelines.
  • Performs within his/her professional Scope of Practice at all times.
    Other Duties as Assigned:
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

    Minimum Requirements


    Required: High School Diploma or Graduate Equivalent Degree (GED)

    Preferred: Associates Degree or 5+ years' experience in Patient Access Management


    Required: Varied hospital experience

    Preferred: None


    Required: None

    Preferred: None


    Required: None

    Preferred: None

Keywords: Citizens Medical Center Careers, Victoria , Patient Access Manager, Executive , Victoria, Texas

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