Shift Leader

Company: Dairy Queen
Location: Yorktown
Posted on: September 21, 2023

Job Description:

Monday to Friday Work WeekShift Leader
The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
Essential Functions

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurants business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.Qualifications
  • Must be at least 18 years of age
  • High school diploma
  • 1-year minimum of management experience at a restaurant chain
  • Dedication to providing exceptional customer service
  • Exceptional teambuilding capacity
  • Strong math and Windows-based computer literacy
  • Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
  • Ability to work flexible hours and days to support business hours and needs.For physical requirements of the position, please contact HR for the complete job description.Required qualifications:
    • 16 years or older
    • Legally authorized to work in the United States

Keywords: Dairy Queen, Victoria , Shift Leader, Hospitality & Tourism , Yorktown, Texas