Customer Service Representative

Company: Genuine Parts Company
Location: Victoria
Posted on: April 11, 2025

Job Description:

Customer Service Representative at Genuine Parts Company summary: The Customer Service Representative engages with customers to fulfill their orders and manage inquiries. Key responsibilities include responding to customer calls, processing orders, negotiating prices, and maintaining inventory levels. The role requires strong communication skills, attention to detail, and the ability to build customer relationships for repeat business. Must be eligible to participate in the DoD Skillbridge program SUMMARY:
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES:
--- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
--- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
--- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
--- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
--- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
--- Orders items to ensure appropriate inventory levels are maintained for customers.
--- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
--- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
--- Determines the most cost effective shipping method for customer orders.
--- Partners with Account Representatives to ensure customer satisfaction.
--- Expedites backorders. May pull inventory and prepare order for shipment to customer.
--- May handle customer returns.
--- Performs other duties as assigned. EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES:
--- Reliability, organization, and attention to detail required.
--- Strong communication skills including written, verbal, and listening.
--- Ability to multi-task and time management skills required.
--- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
--- Product knowledge is preferred. Must be eligible to participate in the DoD Skillbridge program COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Keywords: customer service, order fulfillment, customer relationship, negotiation, inventory management, communication skills, order processing, shipping methods, DoD Skillbridge, wholesale trade

Keywords: Genuine Parts Company, Victoria , Customer Service Representative, Hospitality & Tourism , Victoria, Texas