Seasonal Concierge

Company: Vitality Senior Living
Location: Victoria
Posted on: May 3, 2021

Job Description:

Vitality Court in Victoria, TX is seeking an Engagement Director/Activity Director.

Apply today!

Seasonal Position

GENERAL PURPOSE:

Manage reception desk and perform administrative duties. Greet visitors at community's front reception desk. Represents community to visitors and callers in a professional, pleasant and courteous manner; ensures their questions and needs are directed to the appropriate person.

RESPONSIBILITIES:

• Maintains basic knowledge of computer software and internet platforms with typing skills
• Staff reception desk continuously during assigned period.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greet all visitors and politely assist them as necessary.
• Respond to residents' and family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.
• Respond and appropriately handle emergency situations that may arise in a calm, professional manner.
• Maintain Resident and Guest Register.
• Promptly answer the telephone, directing calls to appropriate persons or relaying messages.
• Process payments for Community purchases.
• Organize incoming mail and ensure that it is distributed to the appropriate person.
• Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.
• Monitor resident call system and ensure staff response (if call system is adjacent to the reception desk).
• Monitor exit alarm system and ensure staff response.
• Perform simple, routine maintenance of office equipment.
• Compile resident move-in packets.
• Perform marketing duties, including but not limited to:
• executing tours for prospective residents;
• recording and reporting deposits received from prospective residents;
• entering current and prospective resident information into community contact system;
• Coding and submitting accounts payable invoices, submitting staff mileage and expenses, and complete daily deposit in absence of the Business Office Director.
• Respect dignity and confidentiality standards and promote resident rights.
• Complete or assist with special projects as requested by community or senior management.
• Adheres to all policies and procedures of the company.
• Perform other duties as assigned by Business Office Director.

SKILLS and QUALIFICATIONS:

• Must be at least 18 years old.
• Highschool diploma or GED
• Ability to speak effectively before groups of customers or team members of the organization.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Have a basic level of a skill and can follow written or verbal instructions.
• Has basic technical skills to complete a few repetitive and well-defined duties.
• Has a basic knowledge of the organization in order to answer basic questions.
• Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.
• Meet state or provincial health related requirements.
• Desire to work and interact with older adults and their families
• Must possess excellent organizational skills and multi-tasking abilities.
• Working knowledge of basic accounting terminology and processes.
• Projects a positive and professional image at all times.
• Maintain any other certification as required by state or provincial regulations.

Keywords: Vitality Senior Living, Victoria , Seasonal Concierge, Other , Victoria, Texas