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Seasonal Concierge

Company: Vitality Senior Living
Location: Victoria
Posted on: May 3, 2021

Job Description:

Vitality Court in Victoria, TX is seeking an Engagement Director/Activity Director.

Apply today!

Seasonal Position


Manage reception desk and perform administrative duties. Greet visitors at community's front reception desk. Represents community to visitors and callers in a professional, pleasant and courteous manner; ensures their questions and needs are directed to the appropriate person.


  • Maintains basic knowledge of computer software and internet platforms with typing skills
  • Staff reception desk continuously during assigned period.
  • Arrange coverage of reception desk during break and lunch periods.
  • Graciously greet all visitors and politely assist them as necessary.
  • Respond to residents' and family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.
  • Respond and appropriately handle emergency situations that may arise in a calm, professional manner.
  • Maintain Resident and Guest Register.
  • Promptly answer the telephone, directing calls to appropriate persons or relaying messages.
  • Process payments for Community purchases.
  • Organize incoming mail and ensure that it is distributed to the appropriate person.
  • Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.
  • Monitor resident call system and ensure staff response (if call system is adjacent to the reception desk).
  • Monitor exit alarm system and ensure staff response.
  • Perform simple, routine maintenance of office equipment.
  • Compile resident move-in packets.
  • Perform marketing duties, including but not limited to:
  • executing tours for prospective residents;
  • recording and reporting deposits received from prospective residents;
  • entering current and prospective resident information into community contact system;
  • Coding and submitting accounts payable invoices, submitting staff mileage and expenses, and complete daily deposit in absence of the Business Office Director.
  • Respect dignity and confidentiality standards and promote resident rights.
  • Complete or assist with special projects as requested by community or senior management.
  • Adheres to all policies and procedures of the company.
  • Perform other duties as assigned by Business Office Director.


  • Must be at least 18 years old.
  • Highschool diploma or GED
  • Ability to speak effectively before groups of customers or team members of the organization.
  • Demonstrate ability to communicate effectively in English, both verbally and in writing.
  • Have a basic level of a skill and can follow written or verbal instructions.
  • Has basic technical skills to complete a few repetitive and well-defined duties.
  • Has a basic knowledge of the organization in order to answer basic questions.
  • Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.
  • Meet state or provincial health related requirements.
  • Desire to work and interact with older adults and their families
  • Must possess excellent organizational skills and multi-tasking abilities.
  • Working knowledge of basic accounting terminology and processes.
  • Projects a positive and professional image at all times.
  • Maintain any other certification as required by state or provincial regulations.

Keywords: Vitality Senior Living, Victoria , Seasonal Concierge, Other , Victoria, Texas

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