The Will Call Coordinator is responsible for providing excellent
service to customers, sales, opco associates, and others who are
picking up ordered food and non-food products via the location's
service/will call area/window/desk. The position may report to the
warehouse or sales department. The Will Call Coordinator performs
duties including but not limited to selecting product, palletizing
product, organizing product by order, processing invoices, handling
payment, and other related duties. The position interfaces with
customers, associates and vendors. The position requires strong
customer service and interpersonal skills, organization skills and
the ability to manage multiple priorities. The Will Call
Coordinator functions as a team member within the warehouse
department and performs all duties as assigned to meet business
Performs all duties in accordance with the Company's safety and
work process policies and procedures.
Accurately, timely and safely selects product from pick slots
and palletizes product for orders. Carefully organizes product for
pick up in assigned will call area. Keeps will call area organized,
clean and free of clutter and debris.
Provides administrative support including verbal/written
communication, all required paperwork and system data
entry.Completes all duties accurately and timely.
Analyze and interpret numerical data and perform basic math
functions. Ensures count accuracy, record count, and verifies
quality and labeling of orders according to shipping documents.
Communicate with customers, vendors and company personnel in a
positive and proactive manner.
Understands the critical need for Food Safety and HACCP in all
work activities, application and documentation.
Perform back up work for warehouse, as needed, including but not
limited to receiving, let-downs, put-away, selection, sanitation,
Performs other related duties as assigned.
High School graduate/GED
6 Months - 1 Year
Order selection and/or warehouse related work experience
operating a pallet jack and/or forklift
1 - 3 Years
Foodservice distribution warehouse related work experience
operating a pallet jack and/or forklift; customer service
experience; computer skills
Preferred Professional Certification(s):
Pallet Jack and/or Forklift Certification