Mental Health Case Manager, Community Response Team
WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive
Suite 100, Victoria TX 77904
PAY GRADE: 14 EEOC CODE: Professional FLSA STATUS:
SHIFT: Fulltime; rotating shifts M-Th or T-F, 8am-7pm
EDUCATION AND EXPERIENCE REQUIRED: Bachelor's Degree from an
accredited college/university in psychology, social work, medicine,
nursing, rehabilitation, counseling, sociology, human growth and
development, physician assistant, gerontology, special educatoin,
educational psycholoty, early childhood education, or early
childhood intervention -or- is a registered nurse -or- is a
Licensed Practitioner of the Healing Arts (LPHA).
Preferred: Work experience in mental health preferred;
experience working within jail setting.
DEGREE AND/OR CERTIFICATION REQUIRED: BA/BS in field specified
REPORTS TO: Team Lead, Community Response Team
LEVEL OF SUPERVISION REQUIRED: General
This position will work as a team member of the Community
Response Team (CRT). Will serve as an advocate for persons
throughout our GBC Region and coordinate programs of support
throughout the community for the benefit of persons who suffer from
mental illness. Will provide crisis intervention services as needed
to reduce symptoms with the intent to prevent admission to a more
restrictive environment. Will provide case management services to
link to appropriate community resources and services to prevent
incarceration and hospitalization. Will work in cooperation with
family members and community organizations including, but not
limited to law enforcement, hospital staff and other community
providers. Will assist with and/or complete emergency warrants as
necessary. Will provide services from within our 7- county service
ESSENTIAL FUNCTIONS and DUTIES:
Responds to community calls from dispatch and/or crisis
Links clients and/or their families to appropriate community
Thoroughly completes a crisis log with supporting
Provides crisis services per HHSC contract, Medicaid Rule, and
Completes all paperwork according to Medicaid Rule, HHSC
Contract and Center Policy.
Demonstrates appropriate responsiveness to consumer needs as
demonstrated by no legitimate consumer, collateral or co-worker
Submits documentation of services and data tracking sheet within
two business days.
Completes CSSR-S and Safety plan.
Attends all required team meetings as scheduled by supervisor
unless excused by supervisor.
Demonstrates an ability to communicate effectively both orally
and in writing 100% of the time.
Uses a computer and/or other technical devices to complete all
Completes fleet checklist as required.
Demonstrates efficient time management as evidenced by meeting
all job expectations.
Must maintain regular and reliable attendance.
Complies with telework/remote agreement.
- Uses the trauma informed care approach when providing services
and working with others.
- Understands the Three E's of trauma-informed care.
- Understands the Four R's of trauma-informed care.
- Understands the six key principles of trauma-informed
KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:
Must communicate effectively both orally and in writing with
Required to track and meet multiple deadlines.
Responsible for completion of all required documentation in an
efficient and timely manner.
Ability to work closely as a team member with other
professionals and/or families in planning and service
implementation is required.
Understanding of and ability to access community resources on
behalf of others helpful.
Strong decision making, and organizational skills are
Must be self-directed with sound judgment under stressful
- Must have computer experience to include, Microsoft Word,
Excel, and Outlook.
A trauma-informed approach to care "realizes the widespread
impact of trauma and understands potential paths for recovery;
recognizes the signs and symptoms of trauma in clients, families,
staff, and others involved in the system; and responds by fully
integrating knowledge about trauma into policies, procedures, and
practices, and seeks to actively resist re-traumatization." The six
key principles of a trauma-informed approach include: safety;
trustworthiness and transparency; peer support; collaboration and
mutuality; empowerment, voice and choice; and cultural, historical
and gender issues (Substance Abuse and Mental Health Services
- The Three E's of Trauma: Events, Experiences, and Effects.
- The Four R's: Key Assumptions in a Trauma Informed Approach -
Realization, Recognize, Respond, Resist Re-traumatization.
EQUIPMENT, TOOLS AND MATERIALS
Computer, telephone, calculator, computer, fax machine, and copy
machine are used in performance of essential job duties.
- Various forms of paperwork are handled in performance of
essential job duties.
PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities
required to perform the essential and marginal tasks of this job:
Walking, operating office equipment, standing, operating motor
vehicle, light lifting (under 15 lbs), sitting, ability to see,
identify colors, light carrying (under 15 lbs), hearing (with aid),
straight pulling, ability to write, ability to count, ability to
read, simple grasping, ability to tell time.
Work site and environmental conditions that apply to this job:
Travel by car 50% of time, outside, inside, working closely with
others, working alone.
CRED/PRIV REQUIRED? Yes DRIVING REQUIRED: Yes
Interacts with employees' contractors, customers, community,
family members, referral sources, governmental sponsoring and
funding entities, program auditors, advocacy groups, and the
Ability to communicate effectively, both verbally and in
Work behavior must be compatible with Center value statement and
Policies and Procedures contributing to an environment of problem
solving, building trust, conflict resolution, and customer service.
Ability to perform tasks effectively and efficiently.
Ability to plan and schedule work and implement directives
without constant supervision.
Ability to present a professional appearance and conduct when
representing the Center.
Ability to work cooperatively and productively with supervisor,
individuals, co-workers, and groups of persons at all levels of
activity, contributing to a strong spirit of teamwork.
- Ability to establish and maintain effective working
relationships with staff, other agencies and the general public
using tact, courtesy and good judgment.
OTHER REQUIREMENTS OR CONDITIONS:
- Current State of Texas Driver License or if you live in another
state, must be currently licensed in that state. Liability
- Must be insurable by Center's liability carrier if employee
operates a Center vehicle or drives personal car on Center
- Good driving record as defined by Gulf Bend Center.
- Must complete all CORE training requirements prior to the due
- Must have computer experience to include: Microsoft Word,
Excel, and Outlook. Must have good organizational skills to achieve
multiple deadlines. Ability to type 40 wpm.
- Must maintain regular attendance and reliability which is
critical to business operations. This is a fulltime position. Days
and hours of work are Monday through Friday, 8:00am to 5:00pm or
agreed upon hours 100% of the time, to ensure consistency and
completeness of program's processes. Evening and weekend work may
be required as job duties demand.
Gulf Bend Center provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identify or expression, or any other characteristic protected by
federal, state, or local laws.
This policy applied to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation, and
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.