Administrative Assistant, Care Coordination Team
Company: Gulf Bend Ctr
Posted on: June 8, 2021
Administrative Assistant, Care Coordination Team
WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive,
Suite 100, Victoria TX 77904
PAY GRADE: 9 ($12.46-$13.70) EEOC CODE: Administrative Support
Worker FLSA STATUS: non-exempt
SHIFT: Fulltime; Monday thru Friday, 8:00am - 5:00pm, some
on-call shifts evenings or weekends
EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or GED
Preferred: Two (2) years of full-time experience in
administrative /secretarial work of increasing complexity. Hospital
or home health administrative experience.
REPORTS TO: Care Coordination Program Manager
LEVEL OF SUPERVISION REQUIRED: General
JOB PURPOSE: The Administrative Assistant for the Care
Coordination Team is expected to practice in a person-centered,
family-centered, and trauma-informed manner. This Administrative
Assistant will work closely with the other members of the
interdisciplinary treatment team to achieve a wholistic approach to
care. This position will assist the Care Coordinators and Program
Manager with daily functions. Responsible for providing moderately
complex administrative support work within the Care Coordination
Program. Provides clerical support to ensure contract measures and
deadlines are met. Assisting customers with maintenance of healthy
BMI, medications, substance use disorders and other disease
processes through referrals is an integral aspect of this role.
This position requires daily contact with families, external
agencies, Center staff, and other providers to share information as
needed. The goal of this position is improved customer wellness and
outcomes. The Administrative Assistant is expected to gain and
maintain current knowledge of the CCBHC model of care and related
performance measures. Building and maintaining strong professional
relationships with our community partners is a vital component of
ESSENTIAL FUNCTIONS and DUTIES:
Answer and direct phone calls.
Work involves completing referral request for individuals served
through care coordination services, disseminating information,
maintaining filing systems, and general administrative support
Organize and schedule appointments for referrals based on
customer's service needs ex. - referrals to PCP, LCDC (substance
use), other Counseling, transportation assistance, Nursing
Maintain contact lists.
Update and maintains Nursing Education materials.
Update and maintain all ROI and consent forms for coordination
of care correspondence.
Produce and distribute correspondence memos, emails, letters,
faxes, and forms.
Ability to interview, screen, assist customers and to instruct
others; prepare concise reports; and to maintain records.
Provide general support to care coordinators, customers,
visitors, and other members of the interdisciplinary team.
Assist in the preparation of regularly scheduled reports.
Handle PHI and other sensitive information in a confidential
Ability to write progress notes according to standard,
assessments, memos, letters, various complex reports and
miscellaneous other documents with acceptable spelling and
Ability to relate verbal instructions, communicate in a
courteous and effective fashion with co-workers, customers,
families, agencies and the public.
Display a customer service orientation; at all times treating
customers as equals and partners.
Mails out resource informational educational or relating to the
community that is requested by the LVN care coordinator, or Program
Manager to customer.
Reviews all Care Coordination forms and save to group folder for
Skilled in the use of personal and network computers, word
processing, database, spreadsheet and office management software
Collaborates with all members of the person-centered treatment
team to ensure best possible customer outcomes.
Ability to develop and maintain professional relationships with
May perform other work duties as assigned by the Care
Coordination Program Manager.
Must maintain regular and reliable attendance.
Attend all required meetings.
Other duties as assigned by supervisor.
- Uses the trauma informed care approach when providing services
and working with others.
- Understands the Three E's of trauma-informed care.
- Understands the Four R's of trauma-informed care.
- Understands the six key principles of trauma-informed
KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:
Must have computer experience to include, Microsoft Word, Excel,
Must have good organizational skills to achieve multiple
Must communicate effectively both orally and written.
Responsible for completion of all required documentation in an
efficient and timely manner.
Strong decision making and organizational skills are
Must be self-directed with sound judgment under stressful
- Exhibits cooperative teamwork and models professionalism by
appropriate dress, language, ethics and work habits.
A trauma-informed approach to care "realizes the widespread
impact of trauma and understands potential paths for recovery;
recognizes the signs and symptoms of trauma in clients, families,
staff, and others involved in the system; and responds by fully
integrating knowledge about trauma into policies, procedures, and
practices, and seeks to actively resist re-traumatization." The six
key principles of a trauma-informed approach include: safety;
trustworthiness and transparency; peer support; collaboration and
mutuality; empowerment, voice and choice; and cultural, historical
and gender issues (Substance Abuse and Mental Health Services
- The Three E's of Trauma: Events, Experiences, and Effects.
- The Four R's: Key Assumptions in a Trauma Informed Approach -
Realization, Recognize, Respond, Resist Re-traumatization.
EQUIPMENT, TOOLS AND MATERIALS
Computer/laptop, telephone/mobile phone, VCR, projectors,
calculator, computer, fax machine, and copy machine are used in
performance of essential job duties.
- Various forms of paperwork are handled in performance of
essential job duties.
PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST: Abilities
required to perform the essential and marginal tasks of this job:
Walking, operating office equipment, standing, operating motor
vehicle, light lifting (under 15 lbs), sitting, ability to see,
identify colors, light carrying (under 15 lbs), hearing (with aid),
straight pulling, ability to write, climbing stairs, ability to
count, ability to read, simple grasping, ability to tell time.
Work site and environmental conditions that apply to this job:
Travel by car 20% of time, outside, inside, working closely with
others, working alone.
CRED/PRIV REQUIRED? No DRIVING REQUIRED: Yes
Interacts with employees' contractors, customers, community,
family members, referral sources, governmental sponsoring and
funding entities, program auditors, advocacy groups, and the
Ability to communicate effectively, both verbally and in
Work behavior must be compatible with Center value statement and
Policies and Procedures contributing to an environment of problem
solving, building trust, conflict resolution, and customer service.
Ability to perform tasks effectively and efficiently.
Ability to plan and schedule work and implement directives
without constant supervision.
Ability to present a professional appearance and conduct when
representing the Center.
Ability to work cooperatively and productively with supervisor,
individuals, co-workers, and groups of persons at all levels of
activity, contributing to a strong spirit of teamwork.
- Ability to establish and maintain effective working
relationships with staff, other agencies and the general public
using tact, courtesy and good judgment.
OTHER REQUIREMENTS OR CONDITIONS:
Current State of Texas Driver License or if you live in another
state, must be currently licensed in that state. Liability
Must be insurable by Center's liability carrier if employee
operates a Center vehicle or drives personal car on Center
Good driving record as defined by Gulf Bend Center.
Must complete all CORE training requirements prior to the due
Must have computer experience to include: Microsoft Word, Excel,
and Outlook. Must have good organizational skills to achieve
multiple deadlines. Ability to type 40 wpm.
- Must maintain regular attendance and reliability which is
critical to business operations. This is a fulltime position. Days
and hours of work are Monday through Friday, 8:00am to 5:00pm or
agreed upon hours 100% of the time, to ensure consistency and
completeness of program's processes. Evening and weekend work may
be required as job duties demand.
Gulf Bend Center provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identify or expression, or any other characteristic protected by
federal, state, or local laws.
This policy applied to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation, and
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: Gulf Bend Ctr, Victoria , Administrative Assistant, Care Coordination Team, Other , Victoria, Texas
Didn't find what you're looking for? Search again!