IT Support Analyst
Solving complex technical problems. Empowering
your career growth.
We’re searching for a collaborative IT Support Analyst to
help us provide best-in-class technical service for our diverse
customer base. We use technology to build stronger
relationships, solve ever-evolving problems, and put people
first. By covering the costs of certificates and
providing paid study time, we’re also deeply
invested in your continued growth.
Our unique career pathing allows you to pursue
what you’re most passionate about. From Information
Security and Network Operations to Management and Business
Intelligence, you can grow in any direction you want at CalTech.
All you need is a “can do” attitude and a strong work ethic. Sound
good to you? Join us.
Want a raise within your first 120 days? We offer
Your career can grow quickly when you join our team. As an IT
Support Analyst, you’ll have access to monthly coaching,
industry-leading training, and clearly communicated goals. If you
meet your goals for your first 120
days, we’ll give you a raise. It’s really as
simple as that.
What you’ll do as a IT Support
- Making the customer your top priority at all
times, you will provide exceptional service according to technical
- Provide technical support across a wide variety
of operating systems and devices.
- Escalate customer support to the necessary
leadership as needed.
- Collaborate with other IT team members to
provide best-in-class service.
- Some after-hours work is required for this
What skills you’ll need:
- You must complete and maintain a current A+ and
a Security+ certification within 120 days of your start date.
- A bachelor’s degree in a relevant field is
- Ideally, you have at least 1 year of information
- You also have excellent communication
This position involves mostly in-office
work, some on-site and occasional travel for
customer support. Some after-business hours will be
required, as well as the use of a personal vehicle for job-related
travel with mileage reimbursement.
We’re an IT solutions provider focused on putting
Since our founding in 1988, we have been building lasting
relationships and delivering value through exceptional technology
services. Our dedication to doing so starts with only hiring
teammates who also value integrity, are dynamic communicators
seeking excellence, and are fully committed to their
personal success as well as the success of the team.
Whether we’re helping clients secure their data,
strengthen their technical infrastructure, or prepare cutting-edge
cyber defense systems, we’re passionate about giving people peace
of mind and empowering our employee’s personal and professional
growth in the process. In fact, we’ve even been
named one of the Best Companies to Work for in Texas for eight
years in a row by the Texas Association of Business, the Society
for Human Resource Management, and Texas Monthly!
We offer comprehensive benefits.
- Medical, dental, and vision insurance
- 401K retirement plan
- Employee stock purchase program
- Paid time off
- Paid volunteer time
- Paid holidays
- Short-term disability insurance
- Long-term disability insurance
- Trustmark supplemental insurance
- Gym membership reimbursement
- Corporate Care counseling services
Join our family-centered business.
CalTech’s equal employment opportunity policy provides for a
fair and equal employment opportunity for all job applicants and
employees regardless of race, color, religious creed, national
origin, gender, pregnancy, sexual orientation, gender identity, age
over 40, familial status, disability, genetic information, or any
other class protected by applicable federal, state and
CalTech reasonably accommodates qualified individuals with
disabilities to enable them to receive equal employment opportunity
and/or perform the essential functions of the job. If you would
like to request an accommodation during the hiring
process or employment, contact the Human Resources?department
at email@example.com or 877-223-6401.