Senior Desktop Support Technician - Victoria

Company: Prosperity Bank
Location: Victoria
Posted on: May 2, 2021

Job Description:

How to apply: Please apply through Prosperity Bank's Career Center at and to find more job opportunities with our company.

• A pre-employment credit check will be run on all qualified applicants. POSITION PURPOSE This position is responsible for providing technical support for desktop computers, and related end user desktop hardware technology for all users. Responsible for performing second tier (Help Desk is 1st.) technical hardware support to all users. Assists and supports area personnel and promotes a team environment. Keeps management well informed of area activities and maintains all related records. ESSENTIAL FUNCTIONS AND BASIC DUTIES
• Assumes responsibility for providing end user computing hardware technical support for all users.
  • Responsibilities for this position include the creation and maintenance of desktop images. Imaging replacement PCs and shipping to the correct location in a timely manner.
  • Assists users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
  • Works with Tech Support, Networking, Application Support and other IT Teams as appropriate to determine and resolve issues received from end users.
  • The employee in this position also assists in the maintenance and testing of branch capture devices, printers, Multi Function Print devices, as well as other end user computing peripheral devices.
  • The position's responsibilities require independent analyses, communication and problem solving. Work is performed with moderate supervision and requires initiative and judgment.
  • Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.
    • Tracks and resolves problems promptly and effectively. Ensures optimal service.
    • Ensures that service levels are met.
    • Obtains and conveys information as needed. Logs all problems including cause and resolution information.
    • Promotes goodwill and a positive image of the Company.
    • Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management.
      • Tracks and records resolutions of problems for future reference, training, and reporting.
      • Cooperates in a team environment to promote strong customer assistance and learning.
      • Works with different departments to assist in providing technical solutions as needed. Keeps management well informed of area activities and of any significant problems. Attends meetings as required. Maintains accurate and up-to-date reports.
      • Assumes responsibility for related duties as required or assigned.
        • Ensures that work area is clean, secure, and well maintained.
        • Performs miscellaneous projects as assigned.
        • Updates technical skills as required. __ PERFORMANCE MEASUREMENTS
        • Tickets in Hardware queue are expected to be self-assigned and completed effectively and timely.
        • Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
        • Good working relations exist with users. Users' concerns are promptly addressed and problems effectively resolved.
        • Required reports logs and documentation are complete and current.
        • Management is appropriately informed of area activities and of any significant or recurring problems.
        • Good working relations exist with Information Technology personnel. ____ QUALIFICATIONS Education/Certification: 2 year degree or equivalent work experience. Microsoft certification encouraged. REQUIRED KNOWLEDGE: Very strong knowledge of current Microsoft desktop Operating Systems. In-depth understanding of Desktop hardware and Desktop imaging technologies. Proficient in MS Office Suite. experience required: Two or more years of desktop support and related software and hardware experience. skills/abilities: Able to work well independently. Good problem-solving skills. Solid oral and written communications abilities. Ability to assist and train others. Monday - Friday: 8 AM - 5 PM with OT as required

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