Driver Success Representative

Company: Personify
Location: Victoria
Posted on: March 14, 2023

Job Description:

Personify, a nationally recognized and awarded recruiting firm, is hiring a Driver Success Representative - STX for our client, a leader in transformational AI Supply Chain automation, based in Pleasanton, TX .

About
We're on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, our autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless.
About the Role
Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for a Driver Success Representative to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture.
The Driver Success Representative fosters relationships with drivers and small trucking companies, helping them to learn and develop confidence with our platform. This position will work with the operations and engineering teams to create an exceptional education experience for drivers.
Essential Duties and Responsibilities:

• Guides the customer (driver) through initial onboarding to the system and retention on platform
  
• Manages up to 100 drivers per rep
  
• Monitors driver status on filling out required information
  
• Sets Automated Outbound Reminders to drivers regarding action needed tasks
  
• Onboards drivers from auto-processing and make sure all paperwork is completed in a timely manner
  
• Checks in daily to ensure all paper is completed
  
• Checks in with drivers' clients once onboarded for day one, day three, day seven check-ins, and then based on customer satisfaction
  
• Visualizes KPIs and comes up with a plan of action to reduce driver churns
  
• Educates drivers on avg income, coaching points, and to maintain high driver morale during periods of low demand
  
• Maintains lasting relationships with driver clients
  
• Other duties and special projects as assigned
  
  
  Requirements
  
  
  • Understanding of the sales process and dynamics
    
  • A commitment to excellent customer service
    
  • Ability to work both independently as well as part of a team
    
  • Ability to travel up to 50% of the time
    
  • Superb interpersonal skills, including the ability to quickly build rapport with customers
    
  • Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
    
  • Ability to multi-task projects and required tasks in an organized fashion
    
  • Ability to work in a team environment as well as self-motivated in individual projects
    
  • Ability to communicate both verbally and written to all levels of the organization
    
  • 1 year of sales or related experience and/or training
    
  • Bilingual preferred: written and verbal proficiency in Spanish and English
    
  • Proficiency in Microsoft Office (outlook, excel, word)
    Compensation: $75-80k salary
    
    
    
    Benefits
    
    We are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.
    We offer a competitive benefits package as well as numerous additional perks, including:
    
    • Competitive compensation package
      
    • Paid Time Off and Holidays
      
    • Health, Dental and Vision Insurance
      
    • 401(k) retirement plan with company match
      
    • Flex and Health Savings Plans
      
    • Company-paid life and short-term disability insurance
      
    • Company-paid parking or RTD pass
      
    • Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
      
    • Tuition Assistance
      
    • Employee Assistance Program (EAP)
      
    • Free or discounted legal program
      
    • Product & Services Discount Program
      
    • Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
      
    • We supply the industry's best hardware and productivity software
      
      

Keywords: Personify, Victoria , Driver Success Representative, Professions , Victoria, Texas