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Retail Sales Associate

Company: McCoy's Building Supply
Location: Victoria
Posted on: October 9, 2018

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned .
Assists customers by phone or in person with product questions and purchases. Responds to customer requests accurately and efficiently on product orders,or information on products or services, including product usage, application, availability, and/or pricing. This can include information on company credit offerings
Builds and maintains appropriate BAU customer relationships
Listens to and resolves customer service complaints or requests when appropriate. Requests assistance from other retail sales employees or management inresolving customer complaints when necessary. Informs store management or other personnel of any customer complaints or requests in a timely manner
Operates cash register accurately and efficiently to ensure customer satisfaction. This can include processing customer sales transactions, as well assetting up different types of customer accounts
May be directly responsible for maintaining inventory, product displays, and pricing labels within assigned area in regard to merchandising standards bystocking, facing, straightening, and cleaning or any other task necessary to maintain appearance of products. This can include verifying all signage is accurate and in compliance with company and store merchandising standards. This can also include re-stockingreturned products properly
Recommends product additions or subtractions based on customer input and special order sales. Reports large volume sales by customers to store management.This may include reviewing and reporting product movement within an assigned area, and reporting discrepancies to the SIC or management in order to maintain correct inventory levels
May assist with other assigned job duties and responsibilities in the store, or as requested by management
Follows Standard Operating Procedures when carrying out position responsibilities
Attends and participates in all store meetings, training sessions, and company-sponsored programs as required

QUALIFICATIONS
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of educationand experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
Ability to utilize company point-of-sale system (MAC21), Microsoft Word & Excel, and other 3 rd party software applications at an intermediate level

Associated topics: counter, courtesy, customer experience representative, retail associate, retail cashier, retail sales, service representative, shop, store associate, venta

Keywords: McCoy's Building Supply, Victoria , Retail Sales Associate, Sales , Victoria, Texas

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